phlink Terms & Conditions

01 Acceptance of Terms

By accessing, registering on, or using any part of the phlink platform — including the website located at phlink.org, the phlink casino lobby, bingo rooms, slot games, sportsbook, and any related services — you ("the User", "you") agree to be legally bound by these Terms and Conditions ("Terms", "Agreement") in their entirety.

These Terms constitute a binding legal agreement between you and phlink ("phlink", "the Platform", "we", "us", "our"). If you do not agree with any provision of these Terms, you must immediately cease all use of the phlink platform and close your account if one has already been created.

Continued use of the phlink platform after the publication of any amendment to these Terms constitutes your acceptance of the amended version. phlink reserves the right to update these Terms at any time, with notice provided via the platform or by email to your registered phlink account address.

02 Eligibility

To be eligible to register and maintain an active phlink account, you must satisfy all of the following conditions at the time of registration and on a continuing basis throughout your use of the platform:

• Age: You must be at least 21 years of age, which is the minimum legal age for casino-style gambling in the Philippines as set out under applicable PAGCOR regulations.
• Location: You must be physically located within the Republic of the Philippines at the time of account registration and during your use of phlink's real-money gaming services.
• Legal capacity: You must have full legal capacity to enter into binding contracts under Philippine law. You must not be under any legal disability, court order, or other restriction that prevents you from entering into this Agreement.
• Not self-excluded: You must not have applied for self-exclusion from phlink or from any gaming platform covered by PAGCOR's self-exclusion register. Attempting to open a phlink account while subject to a self-exclusion is a material breach of these Terms.
• Not a restricted person: You must not be an employee, contractor, director, officer, agent, or immediate family member of phlink or any of its affiliated entities, gaming software providers, or payment processing partners.

03 Account Registration

To access real-money gaming services on phlink, you must complete the registration process and create a verified phlink account. The following rules apply to all phlink account registrations:

3.1 One Account Policy

Each individual person may hold only one active phlink account. The opening of duplicate, secondary, or multiple accounts by the same individual — regardless of the name, email address, device, payment method, or IP address used — is strictly prohibited. Where duplicate accounts are identified, phlink reserves the right to close all associated accounts, permanently ban the user from the platform, and forfeit any balances held across those accounts without further notice.

3.2 Accurate Information

You are required to provide complete, accurate, and current personal information during registration, including your legal full name, date of birth, residential address, Philippine mobile number, and a valid email address. You must update your account information promptly if any of it changes. phlink reserves the right to request supporting documentation to verify any information provided.

3.3 Identity Verification (KYC)

phlink applies Know Your Customer (KYC) procedures to all accounts. You may be required to submit government-issued identification (such as a Philippine passport, SSS ID, PhilHealth ID, or driver's licence), proof of address, and payment method verification documents before deposits, withdrawals, or bonuses are processed. Failure to complete KYC verification within a reasonable time may result in account suspension or closure.

3.4 Account Closure by User

You may close your phlink account at any time by contacting support via the live chat on your account dashboard. Before closure, any pending withdrawal requests must be resolved and your account balance cleared. phlink will process the closure within a reasonable administrative period.

04 Account Security

You are solely and fully responsible for the security of your phlink login credentials, including your username, password, and two-factor authentication (2FA) codes. The following obligations apply:

• You must keep your password confidential and must not share it with any third party under any circumstances.
• You must use a strong, unique password for your phlink account that is not shared with any other online service.
• You must enable two-factor authentication (2FA) via SMS OTP to your registered Philippine mobile number when prompted or when available.
• You must notify phlink support immediately via account dashboard live chat if you suspect unauthorised access to your account, if your registered mobile number is compromised, or if you believe your credentials have been exposed.
• phlink will never contact you to request your password, PIN, or 2FA code by any means. Any such request is fraudulent and should be reported immediately.

All transactions and gameplay activity conducted through your phlink account — including deposits, withdrawals, bets, and bonus claims — are your responsibility until you formally report a security breach to phlink in writing. phlink is not liable for losses resulting from your failure to maintain the security of your credentials.

05 Deposits & Withdrawals

5.1 Accepted Payment Methods

phlink accepts deposits and processes withdrawals via GCash, PayMaya, BDO, BPI, Metrobank, and UnionBank. All transactions are denominated in Philippine Peso (₱). phlink reserves the right to add or remove accepted payment methods at its discretion, with reasonable notice provided to affected users where possible.

5.2 Own-Name Requirement

All deposits and withdrawals must be made using payment methods registered exclusively in your own name — matching the name on your verified phlink account. Third-party deposits and third-party withdrawals are strictly prohibited. Any deposit received from a payment method in a name other than yours will be reversed and the associated account flagged for review.

5.3 Withdrawal Processing

phlink processes withdrawal requests to GCash and PayMaya within 24 hours on business days, subject to completion of KYC verification and satisfaction of any applicable wagering requirements. Bank transfer withdrawals via BDO, BPI, and Metrobank are processed within standard Philippine banking business hours and may take 1–3 business days to clear, depending on your bank's processing schedule.

5.4 Minimum and Maximum Amounts

Minimum and maximum deposit and withdrawal amounts are published in the phlink account dashboard and may be updated periodically. phlink reserves the right to impose transaction limits on individual accounts for compliance, anti-money-laundering, or responsible gaming reasons without prior notice.

5.5 Anti-Money Laundering

phlink complies with applicable Philippine anti-money laundering (AML) laws and PAGCOR reporting requirements. Deposits that phlink considers suspicious may be held pending investigation. phlink is required by law to report suspicious transactions to the Anti-Money Laundering Council (AMLC) of the Philippines.

06 Bonuses & Promotions

phlink offers bonuses and promotional incentives to eligible account holders from time to time. All bonuses are subject to the following general terms, in addition to any specific conditions published with the relevant offer:

• Wagering requirements: All bonus funds are subject to a wagering requirement that must be fulfilled before bonus funds or winnings derived from bonus funds can be withdrawn. The applicable wagering multiplier is stated in the specific bonus offer terms.
• Eligible games: Not all games on phlink contribute equally — or at all — toward satisfying a wagering requirement. Game contribution percentages are published in the individual bonus terms at the time of the offer.
• Expiry: All bonuses have an expiry period, stated in the specific offer. Any unwagered bonus funds remaining at expiry are automatically forfeited without compensation.
• One bonus at a time: Unless otherwise stated, only one bonus may be active on a phlink account at any given time. Attempting to claim multiple overlapping bonuses may result in all associated bonuses being voided.
• Abuse: phlink reserves the right to void any bonus and withhold associated winnings where it determines, in its reasonable discretion, that a bonus has been claimed or used in a manner intended to abuse the promotion, circumvent the wagering requirement, or exploit a pricing or system error.
• No cash value: Bonus funds have no cash value until applicable wagering requirements are met in full.

07 Gameplay Rules

All games available on phlink are governed by the individual game rules published within each game interface, in addition to these general gameplay terms:

• Bets are final: Once a bet is confirmed and accepted by the phlink system, it cannot be cancelled or amended. It is your responsibility to verify bet details — including stake amount, selection, and odds — before confirming.
• System errors: In the event of a technical error, disconnection, or software malfunction that interrupts a game round, phlink will make a reasonable determination of the correct outcome based on available records. phlink's determination shall be final and binding.
• RNG and RTP: Slot games and RNG-based casino games on phlink use certified random number generation (RNG) systems. Return-to-player (RTP) percentages for individual games are published by the relevant game provider and are available within each game's information panel.
• Live dealer games: Live dealer game outcomes are determined by real physical actions captured by live video feed. In the event of a disputed outcome, the video record of the session shall be the authoritative source.
• Collusion and cheating: Any attempt to collude with other players, exploit software vulnerabilities, use automated betting software (bots), or otherwise gain an unfair advantage over phlink or other players is strictly prohibited and will result in immediate account closure and forfeiture of all balances.

08 Prohibited Conduct

The following conduct is expressly prohibited on the phlink platform. Engaging in any of the below may result in immediate account suspension, permanent closure, forfeiture of balances, and referral to relevant Philippine law enforcement authorities:

• Opening or using a phlink account if you are under 21 years of age.
• Opening more than one phlink account.
• Providing false, misleading, or fraudulent identity or payment information.
• Using phlink for any money laundering, terrorist financing, or other illegal financial activity as defined under Philippine law.
• Using automated software, bots, scripts, or artificial intelligence tools to interact with the phlink platform in place of genuine human play.
• Exploiting errors, glitches, or pricing mistakes in phlink's systems for financial gain.
• Accessing phlink services through a VPN, proxy, or other tool designed to circumvent geographic or account restrictions.
• Attempting to access another user's phlink account without authorisation.
• Harassing, threatening, or abusing phlink staff or other users via any communication channel.
• Placing bets or wagers on behalf of another person using your phlink account.

09 Responsible Gaming

phlink is committed to providing a safe gaming environment and takes its responsible gaming obligations seriously. The following responsible gaming terms apply to all phlink accounts:

9.1 Tools Available to All Users

Every phlink account includes access to the following responsible gaming tools via the account dashboard, accessible after completing the phlink login process:

• Deposit limits: Daily, weekly, and monthly caps on deposits.
• Loss limits: Caps that pause access when a defined loss threshold is reached within a set period.
• Session time reminders: Configurable alerts at 30, 60, and 90-minute intervals.
• Reality checks: On-screen notifications displaying your session duration and net result at regular intervals.
• Self-exclusion: A voluntary exclusion option that immediately suspends your phlink account for a minimum period of 6 months and cannot be reversed during the chosen exclusion period.
• Account cooling-off: A 24-hour, 7-day, or 30-day temporary account pause, reversible after the chosen period expires.

9.2 Age Restriction

phlink strictly enforces the 21+ age restriction required by PAGCOR. Any person under 21 years of age is prohibited from registering or using a phlink account. If you believe a minor has gained access to your phlink account, contact support immediately.

9.3 Problem Gambling Acknowledgement

By creating a phlink account, you confirm that you are not registering as a way to circumvent a self-exclusion you have applied for on phlink or any other gaming platform. If you are concerned about your own gambling behaviour, phlink encourages you to use the self-exclusion tool available in your account dashboard and to seek assistance from a qualified support service.

10 Account Suspension & Closure

phlink reserves the right to suspend, restrict, or permanently close any account at its discretion, at any time, and without prior notice, in the following circumstances:

• Breach of any provision of these Terms.
• Suspected fraudulent, deceptive, or illegal activity.
• Failure to complete required KYC documentation within a reasonable period.
• Receipt of a chargeback or payment reversal from your bank or e-wallet provider.
• Suspicion of money laundering or terrorist financing activity.
• Court order, regulatory direction, or law enforcement request requiring account restriction.
• Reasonable belief that the account is being operated by or on behalf of an ineligible person.

Where an account is suspended pending investigation, phlink will endeavour to complete the review within a reasonable period and communicate the outcome to the registered email address. Where an account is permanently closed for a terms breach, phlink will communicate the reason to the extent permitted by applicable law.

11 Intellectual Property

All intellectual property on the phlink platform — including but not limited to the phlink name and logo, website design, game interfaces, software, graphics, text, data, and audio-visual content — is owned by or licensed to phlink and is protected by applicable copyright, trademark, and intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the phlink platform solely for your personal, non-commercial gaming purposes in accordance with these Terms. You may not copy, reproduce, modify, distribute, transmit, display, publish, or create derivative works from any phlink content without prior written authorisation from phlink.

12 Limitation of Liability

To the fullest extent permitted by applicable Philippine law, phlink's total liability to you for any claim arising out of or in connection with these Terms or your use of the platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your phlink account in the thirty (30) days preceding the event giving rise to the claim.

phlink is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of data, business interruption, or loss of goodwill, arising out of your use of or inability to use the phlink platform, even if phlink has been advised of the possibility of such damages.

phlink does not warrant that the platform will be available uninterrupted, error-free, or free from viruses or other harmful components. Scheduled and emergency maintenance may cause temporary unavailability. phlink will endeavour to provide advance notice of scheduled downtime where possible.

13 Privacy & Data

phlink collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By creating a phlink account, you consent to the collection and processing of your personal data as described in the Privacy Policy, including for the purposes of account management, KYC compliance, payment processing, responsible gaming monitoring, and PAGCOR regulatory reporting.

You may review phlink's full Privacy Policy at phlink.org/privacy-policy.

14 Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to conflict of laws principles. Any dispute, controversy, or claim arising out of or relating to these Terms or the use of the phlink platform shall first be submitted to phlink's internal dispute resolution process by contacting support via the account dashboard live chat.

If a dispute cannot be resolved through phlink's internal process within thirty (30) days of the initial complaint being submitted, either party may escalate the matter to the appropriate courts or regulatory authority in the Philippines having jurisdiction over the subject matter of the dispute.

15 Amendments to These Terms

phlink reserves the right to amend, update, or replace these Terms at any time. When material changes are made, phlink will provide notice to registered users via the platform interface or by email to the address associated with your phlink account. The updated Terms will be published at phlink.org/terms-conditions with an updated effective date.

Your continued use of the phlink platform following the publication of updated Terms constitutes your acceptance of the revised agreement. If you do not agree to the updated Terms, you must cease using the platform and may close your account by contacting phlink support.

16 Contact Information

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any other aspect of the phlink platform, please contact the phlink support team through the following channels:

phlink aims to acknowledge all written inquiries within one Philippine business day and to resolve complaints within ten (10) business days of receipt, subject to the complexity of the matter.